Return Policy – Venus Vintage

At Venus Vintage, we take great care in curating, describing, and preparing each piece with love and intention. Because our items are vintage and often one-of-a-kind, all sales are considered final. We encourage you to reach out with any questions before making a purchase to ensure you’re confident in your selection.

All Sales Final

All vintage jewelry and spiritual service purchases are final sale and not eligible for returns, exchanges, or refunds. This policy helps us preserve the integrity of each piece and ensures fairness to all customers.

Exceptions

While we do not accept returns for change of mind or sizing issues, we will always make it right in the rare event of:

• Damage during shipping

• Receipt of the wrong item

• Significant misrepresentation of the item in our listing

If your order qualifies for an exception, please contact us at info@venus-vintage.com within 7 days of delivery. Include your order number, a brief explanation, and clear photos of the issue so we can assist promptly.

Lost or Stolen Packages

We ship all packages with tracking and insurance. If your package is marked as delivered but you haven’t received it, please check with neighbors or your local post office. If needed, we’re happy to help you file a claim with the carrier.

Please note: Once an item is marked “delivered,” we are not responsible for lost or stolen packages. Consider requesting signature confirmation for high-value purchases.

Sizing & Fit

Because vintage sizing may vary, we provide detailed measurements in each listing. We recommend comparing these to your own jewelry or visiting a local jeweler to confirm fit before purchase. We do not offer ring resizing or alterations.

Condition & Wear

All pieces are pre-loved and may show gentle signs of age. We do our best to describe the condition accurately and photograph all notable details. If you have questions about any item before purchasing, we’re happy to help.

Thank you for supporting our small and sustainable business. Every piece you purchase from Venus Vintage helps extend the life of something beautiful and meaningful.

Questions? Contact us anytime at info@venus-vintage.com.